FAQs

We're not saying we have ALL the answers, but here's a rundown of some of the simple things you may want to know.

Got a question? We have answers.

Read our Pro Tips
FAQ arrow

Is Gig Room (Powered by Musical Overture) a safe site to use?

Gig Room, Powered by Musical Overture is built on the WebRTC platform.  Encryption is a mandatory feature of WebRTC, and is enforced on all components, including signaling mechanisms. Resultantly, all media streams sent over WebRTC are securely encrypted, enacted through standardized and well-known encryption protocols. 

In order for a user to join a Gig Room, that user must receive an invitation (and resultant background token) from the initiator of the Gig Room to enter.  Knowing the name or address of the Gig Room is not enough to enter.  The user must have been invited by the initiator.  

We neither harvest nor sell data and we comply with all US and European security regulations, including COPPA (Child Online Privacy Protection Act).  We monitor the site for predators and have staff moderators who work hard to keep students safe.

View our Privacy Policy.

FAQ arrow

What does it cost to use the Gig Room?

Gig Room sessions with up to four musicians are free. Gig Rooms with a larger capacity of users are available to institutions at a monthly or discounted annual rate. For more information on Large Gig Rooms, click here.

FAQ arrow

How long does it take to set up a Gig Room?

Just sign in and click Go to my Gig Room. That’s it! 

For a step-by-step guide to using Gig Room, click here.

Here is a guide to Gig Room features.

For suggestions about how to tune your room, check out our Pro Tips.

FAQ arrow

Can I record my Gig Room session?

We will release our own (incredibly cool) recording feature soon.  Once live, the recording feature will automatically post your Gig Room recordings in your videos page. You will be able to save the videos as private, or public, and share them to your other social media channels.

In the meantime, here are instructions for recording your Gig Room with software that is already on your computer.

And here is a guide to current Gig Room features, such as our on-screen metronome and tuner.

FAQ arrow

How does Musical Overture handle my data?

Musical Overture does not harvest or sell data. The only data we collect are what is necessary to provide users with the best possible user experience: OS version, browser version, internet connection speed, etc.

For more information, read our Privacy Policy.

FAQ arrow

Why am I asked so many questions in my Profile Page?

We ask that you complete the optional user profile so we can make it easier for you to show up in searches by other users who are looking for musicians like you. It also helps us customize your search experience and helps us make better recommendations to you.

You can even add a Tip Jar so your fans (and students) can support you by putting cash directly into your digital wallet (PayPal, Venmo, Amazon Smile, Patreon, or CashApp).

Check out our Update Profile How-to Guide.

*note: the profile feature is disabled for users under the age of 13.

FAQ arrow

What are the system requirements of the Gig Room?

We recommend the following minimum system requirement for a successful Gig Room experience. 
• Quad Core CPU
• 4GB of RAM
• Windows 10
-----Chrome
-----Firefox
• MacOS 10.10 (Yosemite) or higher
-----Chrome
-----Firefox
-----Safari
iOS 13
-----Safari
Android OS 10
-----Chrome

Have NO other programs or tabs open; or as few as possible to free your system’s memory and CPU. If Skype, Google Hangouts, or other applications are running they may cause issues with your session.

Ensure your have an open Network Address Translation (NAT).This may require you to adjust your Router or Firewall. Some routers using NAT employ a restriction called ‘Symmetric NAT’. This means the router will only accept connections from peers you’ve previously connected to.

For our recommendations on best practices, check out our Pro Tips.

FAQ arrow

Do I need to use headphones?

Your system may have ambient noise reduction or feedback elimination settings that will turn down (or even mute) your microphone or speaker. You’ll need to make sure those systems are turned off. Another easy solution is simply to use headphones.

For more suggestions, check out our Pro Tips.

FAQ arrow

Do I need to download software?

The Gig Room is a browser-based application and is supported by all major internet browsers (Chrome, Firefox, Safari, Edge) so no additional software downloads are necessary.

To learn how easy it is to use Gig Room, click here.

FAQ arrow

Do I need additional hardware?

Most Gig Room sessions work perfectly well with the microphone and speaker that came with your device. You can upgrade your mic and/or speaker system, but keep in mind that every new connection point creates a tiny amount of latency.

To learn how easy it is to use Gig Room, click here.

FAQ arrow

Can I request a demo with a Musical Overture Team Member or experienced Gig Roomer?  

Yes!  We would love to arrange a demo. Just click here to request one. 

FAQ arrow

What is Latency?

For our purposes, latency is the delay (or lag) that a user experiences when interacting with others online. Latency is measured in milliseconds (1/1000 of a second). Sound travels at the speed of 1 foot per millisecond, so a 10 millisecond delay is what you would experience when playing music with someone who is standing 10 feet away from you. Musicians commonly make music on concert stages where there can be 100 milliseconds of latency. Most Gig Room sessions clock a latency of between 25 and 75 milliseconds - most of which comes from the device (the time it takes a camera or microphone to encode the image and the audio, and the time it takes the screen and speakers to render the received image and audio). This is why it is so important to follow our recommendations for best practices for a successful user experience (see above).

FAQ arrow

Is there a limit to how many videos I can post on my Videos Page?

No. You can post as many videos as you like on your Videos Page. You can tag those videos as Portfolio, Performance, Just Practicing, and Just for Fun. You can also share those videos with others via email, FaceBook and Twitter.

Contact

Get in touch

Have questions? Want a demo with our team? Send us a note!

Your message has been submitted.
We will get back to you within 24-48 hours.
Oops! Something went wrong.

Contact Information

Thank you for checking out Gig Room. If you have any questions, you can reach out to us at: contact@musicaloverture.com

BG contact template
Musical Overture Community

Join our community of musicians over the world

Whether you are a professional musician hoping to meet agents, concert presenters or orchestra personnel managers - or a student hoping to connect with someone who loves music as much as you do, you can make those connections on Musical Overture.